{"id":2211,"date":"2024-04-07T21:51:43","date_gmt":"2024-04-07T19:51:43","guid":{"rendered":"https:\/\/uflow7.de\/hsr\/?page_id=2211"},"modified":"2026-09-12T13:53:45","modified_gmt":"2026-09-12T11:53:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotel-raphael.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<!-- === Fullscreen Video Hero === -->\n<section class=\"raphael-hero booting\" id=\"raphael-hero\">\n\n      <img\n      src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/DSC04770-1200x666.jpg\"\n      alt=\"\"\n      class=\"raphael-hero-image\"\n      loading=\"eager\"\n      decoding=\"async\"\n    >\n      \n  <div class=\"raphael-video-overlay\"><\/div>\n\n  <div class=\"raphael-hero-content\">\n    <div class=\"raphael-hero-text fade-in-item delay-1\">\n              <h1 class=\"raphael-hero-heading\">\n                      <span class=\"subtitel-top\">Frequently asked questions (FAQ)<\/span>\n                                <span class=\"raphael-hero-title fade-in-item delay-2\">\n              St. Raphael                              <span>FAQ<\/span>\n                          <\/span>\n                  <\/h1>\n      \n \n    <\/div>\n\n      <\/div>\n\n  \n  <!-- Optional: Highlight-Circle wie im neuen Header, aktuell noch statisch -->\n\t\n<\/section>\n\n<script>\njQuery(function($){\n\n  var $body     = $('body');\n  var $modal    = $('#popup');\n  var $backdrop = $('.modal-backdrop');\n  var $video    = $('#myVideo');\n\n  if (!$modal.length || !$video.length) return;\n\n  var initialized = false;\n\n  function ensureBackdrop() {\n    if (!$backdrop.length) {\n      $backdrop = $('<div class=\"modal-backdrop\" style=\"display:none;\"><\/div>').appendTo($body);\n    }\n  }\n\n  \/\/ Lazyload nur f\u00fcr das Modal-Video (Hero l\u00e4uft \u00fcber dein globales Lazyload-Script)\n  function initVideoSrc() {\n    if (initialized) return;\n\n    var dataSrc = $video.attr('data-src');\n    if (dataSrc && !$video.attr('src')) {\n      $video.attr('src', dataSrc);\n    }\n\n    $video.find('source[data-src]').each(function () {\n      var $s   = $(this);\n      var sSrc = $s.attr('data-src');\n      if (sSrc && !$s.attr('src')) {\n        $s.attr('src', sSrc);\n      }\n    });\n\n    initialized = true;\n  }\n\n  function startPlayback() {\n    var el = $video[0];\n    el.muted  = false;\n    el.volume = 1;\n\n    var playPromise = el.play();\n    if (playPromise && playPromise.catch) {\n      playPromise.catch(function(err){\n        console.warn('Video play() wurde blockiert:', err);\n      });\n    }\n  }\n\n  function openModal(trigger) {\n    ensureBackdrop();\n    initVideoSrc();\n\n    $modal\n      .data('open', true)\n      .attr('aria-hidden', 'false')\n      .addClass('in');\n\n    $backdrop.show().addClass('in');\n    $body.addClass('modal-open');\n\n    startPlayback();\n  }\n\n  function closeModal() {\n    if (!$modal.data('open')) return;\n\n    var el = $video[0];\n    try { el.pause(); } catch(e){}\n\n    $modal\n      .data('open', false)\n      .attr('aria-hidden', 'true')\n      .removeClass('in');\n\n    $body.removeClass('modal-open');\n\n    if ($backdrop && $backdrop.length) {\n      $backdrop.removeClass('in').hide();\n    }\n  }\n\n  $(document).on('click', '[data-toggle=\"modal\"][data-target=\"#popup\"], a[href=\"#popup\"]', function(e){\n    e.preventDefault();\n    openModal(this);\n  });\n\n  $(document).on('click', '[data-dismiss=\"modal\"]', function(e){\n    e.preventDefault();\n    closeModal();\n  });\n\n  $modal.on('mousedown', function(e){\n    if ($(e.target).is('.modal')) {\n      closeModal();\n    }\n  });\n\n  $(document).on('keydown', function(e){\n    if (e.key === 'Escape') {\n      closeModal();\n    }\n  });\n\n});\n<\/script>\n\n<script>\n(function () {\n  const hero = document.getElementById('raphael-hero');\n  if (!hero) return; \/\/ Auf Seiten ohne Hero: sofort aussteigen\n\n  const heroContent = hero.querySelector('.raphael-hero-content');\n  const video       = document.getElementById('raphael-video');\n\n  let heroStart  = 0;\n  let heroHeight = 0;\n  let resizeTO;\n\n  \/* --------------------------------\n     Hero-Position f\u00fcr Text-Fade\n  ----------------------------------- *\/\n  function measureHero() {\n    const r = hero.getBoundingClientRect();\n    const scrollY = window.scrollY || window.pageYOffset || 0;\n    heroStart  = scrollY + r.top;\n    heroHeight = r.height || heroHeight || window.innerHeight || 0;\n  }\n\n  \/* --------------------------------\n     Hero-Scroll: Text langsam ausblenden\n  ----------------------------------- *\/\n  function updateHeroOnScroll() {\n    if (!heroContent) return;\n\n    const y = window.scrollY || window.pageYOffset || 0;\n    const progressRaw = (y - heroStart) \/ heroHeight;\n    const progress    = Math.max(0, Math.min(1, progressRaw));\n\n    const fadeStart = 0.45; \/\/ bis 45% im Hero: Text voll sichtbar\n    const fadeEnd   = 0.98; \/\/ kurz vorm Ende: Text weg\n\n    let alpha    = 1;\n    let translate = 0;\n\n    if (progress <= fadeStart) {\n      alpha = 1;\n      translate = 0;\n    } else if (progress >= fadeEnd) {\n      alpha = 0;\n      translate = 20;\n    } else {\n      const t = (progress - fadeStart) \/ (fadeEnd - fadeStart); \/\/ 0 \u2192 1\n      alpha    = 1 - t;\n      translate = t * 20; \/\/ bis 20px nach unten\n    }\n\n    heroContent.style.opacity   = alpha;\n    heroContent.style.transform = 'translateY(' + translate + 'px)';\n  }\n\n  \/* --------------------------------\n     Boot: Hero einblenden, Video fixen\n  ----------------------------------- *\/\n  function bootHero() {\n    measureHero();\n    updateHeroOnScroll();\n\n    \/\/ Sicherstellen, dass das Video nur leicht gezoomt ist (kein Parallax-Transform \u00fcbrig)\n    if (video) {\n      video.style.transform = 'scale(1.05)';\n    }\n\n    \/\/ Boot-Zustand sauber entfernen, damit CSS-Transitions greifen\n    if (hero.classList.contains('booting')) {\n      requestAnimationFrame(function () {\n        hero.classList.remove('booting');\n      });\n    }\n  }\n\n  \/\/ Scroll-Listener nur f\u00fcr Hero-Text\n  window.addEventListener('scroll', updateHeroOnScroll, { passive: true });\n\n  \/\/ Resize-Listener (debounced)\n  window.addEventListener('resize', function () {\n    clearTimeout(resizeTO);\n    resizeTO = setTimeout(function () {\n      measureHero();\n      updateHeroOnScroll();\n    }, 120);\n  });\n\n  \/\/ Nach vollst\u00e4ndigem Laden (absichern gegen Layout-Shifts)\n  window.addEventListener('load', function () {\n    measureHero();\n    updateHeroOnScroll();\n  });\n\n  \/\/ Starten\n  if (document.readyState === 'loading') {\n    document.addEventListener('DOMContentLoaded', bootHero, { once: true });\n  } else {\n    bootHero();\n  }\n\n})();\n<\/script>\n\n\n\n<section class=\"wp-block-group margin-bottom\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns max-width gap-15 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-medium-font-size\">1. What are the check-in and check-out times?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check-in:<\/strong> from 15:00<br><strong>Check-out:<\/strong> by 10:00<br>If you would like to arrive earlier or leave later, please let us know. We will try to accommodate your request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">2. Is parking available at the hotel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we provide free parking for guests directly at the hotel. Charging stations for electric vehicles are also available.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">3. Is the hotel accessible?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, our hotel is designed to be accessible. Please let us know about any specific requirements when booking so that we can prepare everything for you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">4. Can I bring my dog?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, pets are not permitted in our hotel. Thank you for your understanding.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">5. Is Wi-Fi available at the hotel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we offer free Wi-Fi in all rooms and public areas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">6. Which payment methods are accepted?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We accept cash, debit cards and all major credit cards (Visa, MasterCard and American Express). Please contact us if you would like to use another payment method.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-medium-font-size\">7. Does the hotel offer breakfast?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we offer a generous breakfast buffet, served Monday to Friday from 07:00 to 10:00 and on Saturdays until 10:30. On Sundays, late risers can enjoy breakfast until 12:00.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">8. Is there a restaurant at the hotel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, our restaurant offers a selection of regional dishes. Our kitchen places great importance on fresh, seasonal ingredients and healthy eating.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">9. Can I hold events and conferences at the hotel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we have several conference rooms that can be used flexibly. Our events team will be happy to help you plan and run your event.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">10. How can I change or cancel my booking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Changes and cancellations are possible depending on your rate. Please contact reception as early as possible to make any changes or cancel your booking.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group margin-bottom bg-grey\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns flex-end is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column vertikal-text is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<h2 class=\"wp-block-heading\">Explore &amp;<br><strong>stay<\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex \">\n\t\n<a href=\"https:\/\/www.hotel-raphael.de\/en\/events-conferences\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Tagungsraum-Gruenten-3-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Tagungsraum-Gruenten-3-423x606.jpg\">\n<div class=\"mehr-erfahren tagen\">Meetings &amp; events<\/div>\n<\/a>\n\n<a href=\"https:\/\/www.hotel-raphael.de\/en\/rooms\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Hotel-Kempten-Schlafen-e1718044458703-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/HotelKemptenZimmer-423x606.jpeg\">\n<div class=\"mehr-erfahren zimmer\">Stay<\/div>\n<\/a>\n\n<a href=\"https:\/\/www.hotel-raphael.de\/en\/restaurant\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Restaurant-Kempten-1-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Restaurant-Kempten-1-1024x683.jpg\">\n<div class=\"mehr-erfahren restaurant\">Restaurant<\/div>\t\n<\/a>\n\t\n<a href=\"https:\/\/www.hotel-raphael.de\/restaurant\/speisekarte\/\">\n<div class=\"highlight-circle\" style=\"right: 25px; bottom: 15%;\"><div class=\" bg-green highlight-circle-text\"><img decoding=\"async\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Menu.png\" class=\"highlight-circle-image ls-is-cached lazyloaded\" alt=\"\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Menu.png\">View the <strong>menu<\/strong><\/div><\/div>\n<\/a>\n\n<\/div>\n\n\n\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>1. What are the check-in and check-out times? Check-in: from 15:00Check-out: by 10:00If you would like to arrive earlier or leave later, please let us know. We will try to accommodate your request. 2. Is parking available at the hotel? Yes, we provide free parking for guests directly at the hotel. Charging stations for electric [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2374,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2211","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/comments?post=2211"}],"version-history":[{"count":10,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211\/revisions"}],"predecessor-version":[{"id":5614,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211\/revisions\/5614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/media\/2374"}],"wp:attachment":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/media?parent=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}