{"id":2211,"date":"2024-04-07T21:51:43","date_gmt":"2024-04-07T19:51:43","guid":{"rendered":"https:\/\/www.hotel-raphael.de\/?page_id=2211"},"modified":"2025-11-05T09:42:09","modified_gmt":"2025-11-05T08:42:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotel-raphael.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n<header class=\"wp-block-group m2p\">\n\t<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<div class=\"wp-block-columns gap-15 w100 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n\t\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow titel-textbox\" style=\"flex-basis:30%\">\n\t\t\t\t<div class=\"wp-block-column is-vertically-aligned-bottom w100 bg-green has-background is-layout-flow wp-block-column-is-layout-flow d-border-radius\" style=\"flex-basis:30%;\">\n\t\t\t\t\t<div class=\"titel-subtitel\">Frequently Asked Questions (FAQ)<\/div>\n\t\t\t\t\t<div class=\"titel-block-subpage\">\n\t\t\t\t\t\t<h1 class=\"wp-block-heading\">\n\t\t\t\t\t\t\tSt. Raphael\t\t\t\t\t\t\t<br>\n\t\t\t\t\t\t\t<strong>FAQ<\/strong>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<img data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/2024\/04\/mountain.png\" class=\" ls-is-cached lazyload\" style=\"width: 132px;\">\n\t\t\t\t\t\t<p style=\"margin-top:0;\">\n\t\t\t\t\t\t\tWe&#8217;ve compiled the most frequently asked questions from our guests to help you plan your stay.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\n\t\t\t<div class=\"wp-block-column line-height-0 is-layout-flow wp-block-column-is-layout-flow titel-media\" style=\"flex-basis:70%\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<video width=\"100%\" height=\"auto\" autoplay=\"\" muted=\"\" loop=\"\" playsinline=\"\" class=\"lazyload d-border-radius\" poster=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/DSC04770-900x540.jpg\" data-src=\"\">\n\t\t\t\t<source data-src=\"\" type=\"video\/mp4\">\n\t\t\t\tKann nicht abgespielt werden.\n\t\t\t\t<\/video>\n\n\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n<section class=\"wp-block-group margin-bottom\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\">Find our<strong> <\/strong><br><strong>FAQ<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-medium-font-size\">1. <strong>What are the check-in and check-out times?<\/strong><\/h3>\n\n\n\n<p>Check-in: from 3:00 PM<br>Check-out: by 10:00 AM<br>If you plan to arrive early or leave late, please let us know. We will do our best to accommodate your request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">2. <strong>Is parking available at the hotel?<\/strong><\/h3>\n\n\n\n<p>Yes, we offer free parking for our guests directly at the hotel. There are also charging stations for electric vehicles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">3. Is the hotel accessible?<\/h3>\n\n\n\n<p>Yes, our hotel is designed to be accessible. Please inform us of any special needs when booking so we can prepare accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">4. Can I bring my dog?<\/h3>\n\n\n\n<p>No, pets are not allowed in our hotel. We appreciate your understanding.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">5. Is there Wi-Fi at the hotel?<\/h3>\n\n\n\n<p>Yes, we offer free Wi-Fi in all rooms and public areas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">6. What payment methods are accepted?<\/h3>\n\n\n\n<p>We accept cash, debit cards, and all major credit cards (Visa, MasterCard, American Express). For special payment methods, please contact us.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-medium-font-size\">7. Does the hotel offer breakfast?<\/h3>\n\n\n\n<p>Yes, we offer an extensive breakfast buffet, which is served Monday to Friday from 7:00 to 10:00 and on Saturdays until 10:30. On Sunday we offer breakfast until 12:00 for late risers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">8. Is there a restaurant in the hotel?<\/h3>\n\n\n\n<p>Yes, our in-house restaurant offers a selection of regional and international dishes. Our kitchen emphasizes fresh, seasonal products and healthy eating.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">9. Can I host events and meetings at the hotel?<\/h3>\n\n\n\n<p>Yes, we have several flexible meeting rooms. Our events team is happy to assist with planning and hosting your event.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">10. How can I change or cancel my booking?<\/h3>\n\n\n\n<p>Changes and cancellations are possible depending on the rate. Please contact our reception as early as possible to make any adjustments.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group margin-bottom bg-grey\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns flex-end is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column vertikal-text is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<h2 class=\"wp-block-heading\">Experience &amp;<br><strong>Stay<\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex \">\n\t\n<a href=\"https:\/\/www.hotel-raphael.de\/tagen\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Tagungsraum-Gruenten-3-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Tagungsraum-Gruenten-3-423x606.jpg\">\n<div class=\"mehr-erfahren tagen\">Event &amp; Tagung<\/div>\n<\/a>\n\n<a href=\"https:\/\/www.hotel-raphael.de\/uebernachten\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Hotel-Kempten-Schlafen-e1718044458703-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/HotelKemptenZimmer-423x606.jpeg\">\n<div class=\"mehr-erfahren zimmer\">\u00dcbernachten<\/div>\n<\/a>\n\n<a href=\"https:\/\/www.hotel-raphael.de\/restaurant\/\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\t\n<img decoding=\"async\" alt=\"\" class=\"lazyload testimonial\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Restaurant-Kempten-1-12x17.jpg\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Restaurant-Kempten-1-423x606.jpg\">\n<div class=\"mehr-erfahren restaurant\">Restaurant<\/div>\t\n<\/a>\n\t\n<a href=\"https:\/\/www.hotel-raphael.de\/restaurant\/speisekarte\/\">\n<div class=\"highlight-circle\" style=\"right: 25px; bottom: 15%;\"><div class=\" bg-green highlight-circle-text\"><img decoding=\"async\" data-src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Menu.png\" class=\"highlight-circle-image ls-is-cached lazyloaded\" alt=\"\" src=\"https:\/\/www.hotel-raphael.de\/wp-content\/uploads\/Menu.png\">Direkt zur <strong>Speisekarte<\/strong><\/div><\/div>\n<\/a>\n\n<\/div>\n\n\n\n\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Find our FAQ 1. What are the check-in and check-out times? Check-in: from 3:00 PMCheck-out: by 10:00 AMIf you plan to arrive early or leave late, please let us know. We will do our best to accommodate your request. 2. Is parking available at the hotel? Yes, we offer free parking for our guests directly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2375,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2211","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/comments?post=2211"}],"version-history":[{"count":8,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211\/revisions"}],"predecessor-version":[{"id":4602,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/pages\/2211\/revisions\/4602"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/media\/2375"}],"wp:attachment":[{"href":"https:\/\/www.hotel-raphael.de\/en\/wp-json\/wp\/v2\/media?parent=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}