Frequently Asked Questions (FAQ)

St. Raphael
FAQ

We’ve compiled the most frequently asked questions from our guests to help you plan your stay.

Find our
FAQ

1. What are the check-in and check-out times?

Check-in: from 3:00 PM
Check-out: by 11:00 AM
If you plan to arrive early or leave late, please let us know. We will do our best to accommodate your request.

2. Is parking available at the hotel?

Yes, we offer free parking for our guests directly at the hotel. There are also charging stations for electric vehicles.

3. Is the hotel accessible?

Yes, our hotel is designed to be accessible. We have rooms and facilities for guests with disabilities. Please inform us of any special needs when booking so we can prepare accordingly.

4. Can I bring my dog?

No, pets are not allowed in our hotel. We appreciate your understanding.

5. Is there Wi-Fi at the hotel?

Yes, we offer free Wi-Fi in all rooms and public areas.

6. What payment methods are accepted?

We accept cash, debit cards, and all major credit cards (Visa, MasterCard, American Express). For special payment methods, please contact us.

7. Does the hotel offer breakfast?

Yes, we offer a generous breakfast buffet daily from 7:00 to 10:00 AM. For late risers, breakfast is available until 12:00 PM.

8. Is there a restaurant in the hotel?

Yes, our in-house restaurant offers a selection of regional and international dishes. Our kitchen emphasizes fresh, seasonal products and healthy eating.

9. Can I host events and meetings at the hotel?

Yes, we have several flexible meeting rooms. Our events team is happy to assist with planning and hosting your event.

10. Does the hotel have wellness and leisure facilities?

Our hotel features a large garden and offers various leisure activities in the surrounding area. Ask at the reception for recommendations and offers.

11. Are there special offers for families?

Yes, we offer special family rooms and activities for children. Our team will gladly help plan a family-friendly stay.

12. How can I change or cancel my booking?

Changes and cancellations are possible depending on the rate. Please contact our reception as early as possible to make any adjustments.